This morning, the cable guy comes over and we tell him we think it's the modem that's acting haywire. He says "oh no way this brand modem last forever and never breaks"
He goes outside, messes around comes back in and tells us it's fixed. Then he leaves. We go to check it and it's not fixed. Akkk! The horror! We knew if we had to call the call center again it would be days and days before they would send someone back.
So Paul runs out in the street to try and flag him down. He's left. Then we remembered that he called my cell phone earlier to tell us he was on his way. ha! Yay for "the call list" on cell phones! We called him back and told him it was not fixed.
He was reluctant to come back, telling us we just need to reboot (which I knew was untrue). I pleaded and explained how Paul is taking online classes and must have it fixed by the weekend. So he came back. Guess what! It was our modem that was broken. ha! We were right. hooray! And now Paul can do his school work this weekend. Whew!
Labels: tech support