Sarah E Early
24315 Shirley Drive
Bella Vista CA 96008
I have NEVER EVER clicked on one of those phishing emails and am always very careful by typing in www.ebay.com in a new window when visting the site or logging in. I can not figure out how this happened. I am freaking out. On top of that it won't let me change my account info so that her address doesn't appear anymore. From what I can tell she was trying to sell handbags using my ebay account.
I swear, I am shaking. I feel like I did after my car was broken into a few years ago. Not a good way to start a Monday.
Arrrugh! Has this happened to anyone else?
I posted the transcript from my unhelpful ebay live chat in the comments of this post, if you want to take a look. Seems to be that they think this Sarah is the real owner of the account and they can't verify I am the owner. I am tempted to shut down my account and not use ebay anoymore over this.
No wonder you feel violated -- you have been!
Is there no help at ebay???
-- Vicki in Michigan
I will let you know what they say. I am so freaked. I can not figure out how this happened I am very careful with those phising emails.
There is another blogger who recently posted on having problems with his account.
Can't recall his details off hand, I'll see if I can find his blog again and send you details.
His post didn't sound hopeful though.
There is a lot of discontent (that's putting it mildly) in UK with ebay customer service.
Anyways the LIVE HELP was great and they can clear things up right away.
It's a annoying, but eBay will clean it up for you with little or no impact on your account.
I'm not sure how you found out about this but remember if the email is not in your "my ebay" it is not legitimate info, its a spammer. I get emails from people saying "I bought this or that and I have not received it". It is nothing I sell anyway. When I go to "My ebay" the email message is not there, so it's a spam. Does that make sense?
Just never click on anything that's not in "my ebay" on the actual ebay site.
I hope this helps.
yes I do the same, i never ever click on any of the links in the spoof emails and I always check the myEbay account. I can't figure out how this could have happened!
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collageartist: I just found out that my ebay account was hijacked by this woman or fake person:
Sarah E Early
24315 Shirley Drive
Bella Vista CA 96008
collageartist: this person is now using the above address as the registered main address in my ebay account
collageartist: however ebay won't let me change my account info and take away her information
collageartist: I have never clicked on one of those phishing emails and am always very careful. I can not figure out how this happened. I am freaking out. On top of that it won't let me change my account info so that her address doesn't appear anymore. From what I can tell she was trying to sell handbags using my ebay account.
collageartist: sorry my cat jumped on the keyboard
Your chat session has started..
Arrington R.: Hello and thank you for contacting Account Security Live Help, my name is Arrington. I see that you have written some messages prior to the beginning of this chat. Please hold on as I read them.
Arrington R.: Hi Claudine! Please hold for one moment, as I will look at your eBay account now. Thank you.
collageartist: thank you
Arrington R.: Claudine, just to confirm, how long have you had access to the email@example.com email address?
collageartist: 9 or 10 years
Arrington R.: I noticed that this account was registered to Sarah Early since this account was created back in 1999. Do you recognize this name, Claudine?
collageartist: no way? are you serious!
collageartist: there's no way that it couldhave been
collageartist: I have no idea who that is
collageartist: and I check my account info periodicly
collageartist: this is my first time seeing it
Arrington R.: I sincerely apologize. I can confirm that there has been no other registration address other than this Sarah Early's information. Claudine, I can see that you have already reported this address to our webform. Please be assured that you will be receiving a response and furhter assistance in regards to this matter very soon.
collageartist: so what do I do? do I have to close my account?
collageartist: I don't understand how this happened
Arrington R.: I find that I cannot verify you as the owner of the account in question in this chat. Prior to taking any additional action with your account, we will need to verify that you are the account owner. However, as mentioned above, please wait for the response from the correct department.
collageartist: is there a number I can call?
Arrington R.: I apologize. Please note that we do not have phone support at this time, as our focus is on online and email support.
Arrington R.: Claudine, if you wish, you may register a new eBay account at your earliest convenience.
collageartist: so there's nothing I can do? becasue as far as you can tell this lady owns my account?
collageartist: well now i'm afraid to use ebay
Arrington R.: I definitely understand your concerns in regards to this matter. You will receive further assistance and direction from the appropriate department once they have investigated this matter.
collageartist: so does this person still have access to all my account information?
collageartist: i changed my password
Arrington R.: Please be assured that this eBay account is secured at this time. The account has been temporarily restricted from sending email through Ask Seller a Question or Contact eBay Member, listing and bidding on items.
Arrington R.: Before we conclude this live help session, is there anything else I may assist you with, Claudine?
collageartist: so would it be safer for me t just close the account or wait to hear back from ebay? how long does it usually take for them to get back to you?
Arrington R.: Please wait for a response by the department/representative. You should receive a response within the next 48 hours.
collageartist: Ok thank you
Arrington R.: Thank you for using Live Chat, Claudine! If you would like, you can review the information I have provided. To do this, please scroll up on your chat window. You will have the opportunity to receive a transcript of this chat session and take a survey to review your experience. We appreciate your commitment to the safety of eBay's community! Have a great day, Claudine!
Your chat has ended. Please click the Quit button
yes I got a bunch of spoof emails today so like I usually do, I logged into MYebay and click around looked at my account info and saw her address listed as the primary instead of mine. this is the first time ever seeing it.
and now they say it has been there since 1999 -- NO way, it hasn't.
Let us know the outcome,,,I'm off to check my account..... running to ebay....
Also, any old auction #s which show who bought from you and what they bought, and their emails to confirm that it was indeed you and not this chick in CA.
Have you tried calling her listed phone#?
I hate technology.
I have tried calling the phone number a few times with her account and it rings busy. will try again later.
good point on the about me page. right now I am thinking I will just cancel my whole ebay account. I don't use it very often anyway.
so frustrating. I wasted a whole day worrying about this. it has been impossible to work and I have lots of work to do!
I wouldn't blame you if you had to cancel the account. I do hope this gets resolved to your liking before that has to happen, though.
i would love to think this is just a case of computer snafu but maybe someone really did hack into your account.
waiting up to 48 hours to resolve sounds like a bad idea to me...imagine how much fraud can go on in a 48 hour period. I do know someone else who this happened to and she had to rename her account and yes it was a hassle. bummer.
i think the on line chat sounds like a computer...not a real person.
ugh!!! this is been so frustrating!
EBay live chat was able to take care of the problem pretty quickly. They diabled my account immediately and then had me change the password soon afterwards. I was able to keep my eBay name. In my case, the thief wanted to hide behind my identity so wouldn't want any of his info on my account.
My biggest fear was that the thief would get into my Paypal account since it's linked to eBay, although the Paypal account was apparently secure.
The whole thing is scary. Now I change my Ebay and Paypal passwords every month or so. It's my impression that the techs at eBay are adept at handling these kinds of things but I wonder at what point the crooks will get ahead of the game.
Do you think that Ebay might have inadvertently allowed someone to open an account with the same name as yours?
"Bella Vista"? Hmph! Bigga Liar is more like it...
We can find out how far Bella Vista is from Los Angeles and pay a "visit" to this person...
"I got connections..."
In all seriousness, this is very scary. I can't believe that ebay takes 180 days to close your account. WHAT are they thinking!?!??! It's good that you are posting this on your blog so that people can see the truth.
But if you still want us to "pay her a visit..." *ahem*
it's def my account that was hijacked because it also has my address and info and my email address etc in there.
now that i have closed the account, it's frozen so no one can do anything with it. it's kind of sad, i had that account since 1999.
if you want some scary reading, read the ebay message boards, they talk about phishers using links IN AN AUCTION to gather information, so you think you are just re-logging in to bid on an auction but it's a phish.
here's the link if you want to freak yourself out:
I don't think i'll be using ebay forawhile.